No Jitter

Genesys Acquires Informiam, Adding a Third Leg to the Stool

Yesterday Genesys Telecommunications Laboratories, an Alcatel-Lucent company, announced that it has acquired a reporting and analytics firm. Informiam is a 45 employee business headquartered in ...
No Jitter

How Genesys (And Others) Get Away With Offering Cloud Services

For now, vendors are targeting the low end of the cloud services market, to avoid competing with their carrier customers. But friction may already be developing. Genesys, with today's announcement of ...
Business Wire

Genesys Marks Five Years of Sustainability Progress with Focus on Scalable, Ethical AI Innovation and Emissions Reduction

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today released its Fiscal Year 2025 Sustainability Report (Feb. 1, 2024 – Jan. 31, 2025), ...
Business Wire

Genesys and TeKnowledge are Paving the Way to Transform AI-Driven Customer Experiences on a Global Scale

SAN FRANCISCO & COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, and TeKnowledge, a global company providing expert technology ...
Destination CRM

Genesys: Contact Center Solutions | Omnichannel Customer Solutions

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in ...
Nasdaq

Elevate Customer and Insurer Experiences with New Guidewire Marketplace Apps from Genesys

SAN MATEO, Calif. & SAN FRANCISCO--(BUSINESS WIRE)-- Guidewire (NYSE: GWRE) and Genesys®, a global cloud leader in AI-powered experience orchestration, announced the Genesys Cloud™ platform’s new ...
Yahoo UK & Ireland

Appian Announces Strategic Technology Alliance with Genesys

Companies align development, marketing, and sales to deliver intelligent case management for contact center excellence "Over the last several years, Serco has used Appian technology, alongside Genesys ...
Diginomica

Orchestrating the future of CCaaS as Genesys maps out its AI strategy for contact centers

At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to prediction to conversations to creation, the next big step being agentic AI ...
Finextra

Qi implements Generative AI and Cloud technology from Genesys

Leading fintech consortium Qi of multi-sector companies, has announced a major transformation of its customer experience system through the integration of advanced Generative AI and Cloud technology ...
Tyler Morning Telegraph

C1 Recognized as 2024 North America Partner of the Year by Genesys

“We are honored to be recognized as the Genesys North America Partner of the Year. Our shared vision for the future of customer experience and the strength of our partnership empowers us to deliver ...
The Business Journals

Genesys Works + corporate partners: Alliance helps high school students in the DMV identify, establish careers

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Phil Carrai knows what it’s like to venture into the ...