Challenges facing new offshore call centers can spill over and impact clients and customers of those clients. Driven by cost considerations and the availability of personnel, U.S. firms are ...

TLDR: Indians who work in these call centers have the opportunity to earn dramatically more than their country's median wage. $5000/yr at $2/hr is comfortably middle class in India. The cost is that ...

With her flowing, hot-pink Indian suit, jangly silver bangles and perky voice, Bhumika Chaturvedi, 24, doesn't fit the stereotype of a thuggish, heard-it-all-before debt collector. But lately, she has ...