Encouragingly, there is strong recognition of the value of formal skills validation. Nearly nine in ten (85%) business ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

The holiday season is fast approaching, which means many businesses are in the process of hiring and training seasonal employees. Holiday shopping can be stressful, which means providing exceptional ...

AI Support Can Help You or Hurt You Depending on How You Use It Lynchburg, United States - February 28, 2026 / Business ...

Your staff is committed to delivering top-rate customer experiences, but worry they don't have enough people to sustain those standards.

When organizations face staffing challenges, the customer experience of the product and service are also directly affected.

FT. LAUDERDALE, Fla.--(BUSINESS WIRE)--iQor, a global leader in customer engagement and BPO solutions, is revolutionizing customer service with AI-simulated training. Integrated into iQor’s Symphony ...

Staffing concerns have increased at the same time that employers are reducing headcount and asking employees take on more work, Gallup found.